Step2 Reviews

I ordered a swing set for my Granddaughter. It took forever to ship and then when it got here, it was a small box that had cheap sunglasses in the box. I contacted customer service and they said that I could either use my money to send it back, and they would issue a full refund, or I could keep the sunglasses, and they would refund 30% of my $90 order! The stupid glasses aren't worth the money they are trying to charge me and it will cost me more to ship back than they are worth. And how in the heck do you mix up a big swing set with sunglasses? Now they will not contact me back. 100% a scam!

DO NOT ORDER FROM THEM! Site is a complete scam. I finally received a cheap $ 2 pair of glasses 2 months later. (REALLY!) I fought with Credit card company but could not get my money back as they insisted they had so called "proof a delivery". I should have done my homework. If the prices sound too good to be true it's because you DON"T GET THEM! Lost all my money. Wrote it off as live and learn. Do your research, you will find many complaints against them. So glad you asked. Hopefully you didn't order anything from them.

Horrible customer service and never received my order. They are also dishonest on their reviews. I was asked to do a survey and to post my review. Step2 company keeps deleting it!

We recently purchased the corvette bed for our toddler and were told the bed would take 7-10 business days to be delivered. We were also told the bed would come in two boxes. Day of delivery and only box came. The driver was clueless and did not know where the second piece was. We then had to track down the missing part, it took almost a week before we heard back. On top of that, we had to wait another 7-10 days before they could deliver the part that got lost! The box finally arrived, come to find out the missing piece had a crack in it. We had no choice but to keep the bed after waiting that long to finally be able to put it together. We promised our toddler when the bed was complete we could set it up, him being excited for his first very own car bed, we get this. Worst experience ever, we will not be ordering from this company again!

We purchased a step 2 slide with a rock climber the play for is called "NATURALLY PLAYFUL WOODLAND CLIMBER"

I CALLED STEP 2 AND CUSTOMER SERVICE SAID IF I DON'T HAVE A RECEIPT STEP 2 WILL NOT WONT CANT REPLACE THE DEFECTIVE WALL THAT THE PLASTIC HAS SEPARATED IN SEVERAL PLACES.

STEP 2 REFUSES TO SELL ME THAT SAME WALL.
CUSTOMER SERVICE SAID PUT IT TOGETHER AND USE THE DEFECTIVE WALK AS IS.

I'm writing the better business bureau this is child endangerment. There forts aren't cheap so u buy one and get screwed by the company even if it's the company's fault

I got the opportunity to test a toy through step 2 for free! Navigating the website and using the filter settings has never been easier. I found exactly what I needed and in my price range! The kitchen set we chose is very durable and leads to hours of play with the kids. They provided set up tutorials on the website and helpful tips and reviews!